Select Filter by Agent, check the boxes beside the desired agents, and select Apply.

Specific Agent(s) Filterįiltering by agent allows you to view selected agents across multiple Contact Centers. Once applied, only the agents and live interactions for the selected Contact Centers will be visible in your Live Calls and Agents tab. Select Filter by Contact Center, check the boxes beside the desired Contact Centers, and select Apply. To delete the filter, select ' Delete filter'įiltering by specific Contact Center(s) saves the details of the Contact Centers that the Supervisor is monitoring, as well as shows all the agents that are assigned to that Contact Center. Select either ' Save edits' or ' Save as new filter'.Saved filters can be deleted or edited at any time.

We know your business needs are constantly evolving, not to worry, there are no restrictions on the number of filters you can save. When viewing your saved filters, the Live Calls and Agents tab will update to display only the selected agents, call centers, and activities associated with your saved filter. Once saved, the filter will appear in your Saved Filters section of your Monitor All Call Centers tab.

Select 'Save as new filter' on the yellow banner.

Create your search filter by selecting the desired criteria from the drop-down filter menus at the top of the Monitor All Call Centers view.

Specific Call Centers and specific agents within those Contact CentersĬreate and save your favorite filters for easy reference.These unique filters can be based on a subset of the supervisor's agents within a specific queue that has hundreds of agents assigned. Supervisors and Contact Center Admins can search and save specific filters for their call center and agents. To access the Monitor all call centers tab, first, head to the Dialpad app. Agents are visible to Supervisors, Call Center Admins, and Office/Company Admins

Monitor center